RITA AYUBA

Contributed to the development and execution of LinkedIn content strategies and digital marketing campaigns, increasing online engagement by 20% across target audiences.

Streamlined virtual team workflows and meticulously tracked project progress using Trello, ensuring 100% on-time task completion for key digital initiatives.

Organized and maintained comprehensive content calendars and optimized workflow processes, improving content delivery efficiency by 15%.

Assisted in the strategic planning and execution of branding and visibility campaigns, enhancing market reach and brand recognition across digital platforms.

Led virtual team meetings and facilitated task coordination for digital projects, ensuring cohesive team efforts and accountability for project milestones.

Monitored and reported on project progress, proactively identifying and mitigating risks to ensure consistent on-time task completion and project success.

Provided prompt and accurate support to customers, efficiently resolving an average of 30+ daily shipping inquiries and tracking issues to enhance service delivery and customer satisfaction.

Accurately managed and updated a database of 500+ customer records and shipment details, improving data integrity and operational efficiency by 15%.

Successfully resolved 90%+ of delivery discrepancies and complex service issues, ensuring high levels of customer satisfaction and minimizing service disruptions.

Cultivated positive customer relationships through proactive follow-ups and personalized engagement, contributing to a 10% increase in customer loyalty and repeat business.

Efficiently managed an average of 20+ daily client bookings, walk-in inquiries, and complex service scheduling, optimizing operational flow and reducing wait times by 10%.

Actively promoted a range of spa services and guided 50+ clients weekly in service selection, contributing to a 15% uplift in upselling and overall service revenue.

Resolved 95% of customer complaints promptly and professionally, maintaining high levels of client satisfaction and fostering a positive brand reputation.

Managed and updated confidential client records and executed daily administrative tasks, ensuring seamless front desk operations and data accuracy.